In the world of business where correspondences are exchanged frequently, binding and sometimes far-reaching contractual obligations are created and existing contracts modified, even without the parties realizing it.

Lawyers frequently encounter situations where cases have been lost or won on the basis of that one-line/one-paragraph letter that should or should not have been sent.

This article examines how the exchange of business correspondence can affect parties’ business relations, highlighting how parties can avert or limit exposure to avoidable liabilities arising from inadvertent use of correspondence.