The Legality of No-Refund Policies Under Nigerian Consumer Protection Law

In Nigeria’s fast-changing commercial landscape, no-refund policies are common but often clash with consumer rights under the Federal Competition and Consumer Protection Act (FCCPA). These blanket policies raise serious legal concerns.

In this article TEMPLARS Partner, Emmanuel Gbahabo, Senior Associate, Nkechi Obichere and Associate, Jewel Egelege unpack how such policies, especially when hidden in fine print, breach key FCCPA protections. The article also outlines case law and exceptions for certain goods and services.

Businesses should align their refund policies with the FCCPA to avoid liability and maintain consumer trust.

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